FAQs

1. How can I contact you?

You can contact us by sending an email to kitoppia@outlook.com. We strive to respond to all inquiries within 24 hours.

2. Can I get a refund on my products?

Yes, we offer a 14-day return policy. If you are not satisfied with your purchase, you can request a refund within 14 days of receiving your item. Please make sure the item is in its original condition, unworn or unused, with tags and in its original packaging. For more details, please refer to our refund policy.

3. How long does shipping take?

Shipping times may vary depending on your location and the product you have ordered. Generally, our products are shipped within 3-5 business days. Once shipped, you can expect your order to arrive within 8-15 business days. Please note that international orders may take longer to arrive due to customs clearance processes.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the buyer.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Are your products Quality?

Yes, all our products are sourced from reputable suppliers. We take pride in offering high-quality products that meet our customers' expectations.

8. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact us at kitoppia@outlook.com to discuss pricing and availability.

9. What is your return policy?

Our return policy allows for returns within 14 days of receiving your item. To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. For more information, please refer to our refund policy.

10. How can I stay updated on new products and promotions?

To stay updated on new products and promotions, you can sign up for our newsletter. Simply enter your email address in the subscription box located at the bottom of our website. You will receive regular updates on our latest offerings and exclusive discounts.